Dear OMEN 13 Fishing

Discussion in 'Rods - Reels - Tackles - Electronics' started by Dave Todd, Apr 9, 2016.

  1. Dave Todd

    Dave Todd Member

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    A letter I just pushed off to 13 Fishing - 3 failures in as many years. I'm Done.

    "Major Disappointment. MAJOR!!

    I have 2 of your casting rods. One is a Black OBC71 that was a replacement for a like rod whose tip broke while casting a fluke bait. The other rod is (was) a 7'7" Green Medium. It's currently on the bottom of Lake Travis, TX...........

    I bought your rods to use for top water and light finesse baits. I bought the Green rod for inshore topwater. Great blanks, no question about it. They will cast a country mile and they fight a fish well, but your components just suck.

    I run 30lb PP braid and a 10-15lb flouro leader which I tie with a double uni knot. No biggie, just like a lot of other people. I fish a lot. I'm 61 yrs old and I'm out every weekend and sometime during the week. I know what I'm doing on the water and I know my tackle.

    Last week while throwing a weightless Senko, I see that an eyelet from the 5th guide has let loose, no biggy, pop it back in and move on. Nope!! The guide ring is broken. No rhyme or reason, just broken. OK, I can get this fixed. I'll find someone local who does rod repair to take care of it.

    Let's move to today. Since my fresh water TW stick is down, I'll use my 7/7 green stick that I use at the coast. I Really like this blank. Well guess what, the second guide from the tip lets loose. Same thing as the other one. The the damn guide ring is broken.

    JUST WTF!!!!!

    Angry does not come close. That is the reason your rod, your product, is at the bottom of Lake Travis, TX.

    I have Team Daiwa, Shimano, and G.Loomis sticks that I have had for over 20 yrs with no issues. The worst thing that's happened is the cork is rotting off some of them. I still use them every week. They been kicked around the boat for YEARS with no issue!

    You guys have great blanks but your components are crap. I can't get 2 years out of one of your rods without a failure. Disappointment and wasted money don't come close to how I feel right now.

    3 failures is like 3 strikes. Ya'll know what that means. Understand, I'm not looking for replacement rods. Why would I want any more of your products? I can spend a little more and get the quality I thought I'd get.

    I belong to a close knit bass fishing community here in Austin, TX. I will be sharing this letter with them. I've heard similar rumbling from others who have used your products.

    That said. I'm out of TW rod for a trip tomorrow. I'll make due and hit TackleWarehouse up next week.

    Fix you stuff! It seems you are trying to save production costs in the wrong places. As I said, I love the blanks but your components are crap.

    Hope ya make it. Regards"
     
  2. magfluker

    magfluker Well-Known Member

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    After the 3rd break using the Envy models all within 1 yr of being new, I switched to Dobyns, no longer having that issue. Light, sensitive, good backbone, just lacking durability
     
  3. Dave Todd

    Dave Todd Member

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    Guys, to be fair I want to post 13 Fishings Reply.

    There is no doubt that they push their customer service and have offered replacement for the problem Black Envy and Green Envy Inshore rods. Personally, I'm going to decline because as I said, 3 Strikes.

    Apr 11, 11:22

    Hi Dave,

    I read your post. Wanted to say that we certainly understand that you are frustrated. I'd like to take this opportunity to get it taken care of for you. After running this one up the flag pole we would be more then happy to replace both rods for you with new rods from our Gen 2 Omen Black Series. The Gen 2 uses new premium ALPS guides which are more durable as well as a proprietary epoxy for the components which make the guides more durable and perform under higher stress tensions. If you could send me your address and the model's you would like to try I would be happy to have those sent out. We hope to earn back your business and prove the amount of dedication that we put into each one of our products.

    Reid Miller

    13Fishing and No.8Tackle

    Consumer Service Specialist,

    ----------------------------------
    Reid


    Thanks for getting back in a timely matter. Sorry about the flame, but I was seriously hot about that these rod failures. To be fair I have posted up your reply on the ABF and TTZ1 website. There is no question about 13 Fishing customer service and commitment addressing these issues.


    Thank you for the offer of replacement, but I think I’ll pass. This was not an attempt on my part to gain new rods. As I said, 3 strikes. I hope 13 fishing will use this feedback to improve and harden your product so customers in the future won’t run into the same issues that many other anglers and I have had.
     
    Last edited: Apr 11, 2016
  4. Chris Baker

    Chris Baker Well-Known Member

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    I personally believe you should give the upgraded replacements a try. Just my .02. Some of the best products can have failures, especially when new. The ALPS guides are really good.

    Hello Omen 13, I'll take them.
     
  5. aggiegreg

    aggiegreg Well-Known Member

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    one word...shimano
     
    Chris Coufal likes this.
  6. Timberlake

    Timberlake Well-Known Member

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    I agree with Cris, but I also understand the frustration of having your gear give out under basic fishing conditions. Okuma and All Star are both cuss words in my boat.

    I have used Shimano rods and reels for probably going on 25-30 years. I recently had two of my Shimano Crucial (2nd generations I think) where the two piece reel seats started to separate from the blank, so the reel seat could not be fastened properly. I sent them back to Shimano, and they replaced them with the newest generation of Crucial which is much lighter, better balanced and seems to have stronger components on it. (At no charge). Really can't ask for better customer service than this. I am very pleased with the new rods, and they have replaced my old "favorite" flipping sticks. Very happy I went through the process of sending them back for warranty.
     
  7. Chris Coufal

    Chris Coufal Well-Known Member

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    I'll tell you this.....I've owned all sorts of rods from Falcon, Allstar, Kistler, Phenix, Diawa, Abu and several customs. I've always liked my Falcon Micro Bucoo rods because for the price they are pretty awesome. With that being said, my new Shimano/Jackall Poison rod is by far the single best thing I've ever held in my hands (other than a great set of fake tits). When you pick it up it just feels right and it screams perfection. Light, sensitive and ergonomically correct! After using it paired with a new Shimano Aldebaren the past few months.....I'm not sure I can ever own anything else!
     

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